Privacy Policy

1. Information We Collect

We may collect personal information you voluntarily provide when you contact us, request service, submit a form, call our office, or use scheduling tools on our website.

This information may include:

• Name
• Phone number
• Email address
• Property or service address
• Details about your HVAC needs or project
• Any other information you choose to provide

We may also collect certain technical information automatically through website analytics and standard browser technologies, such as IP address, device type, browser type, pages visited, and general usage behavior.

2. How We Use Your Information

We use the information we collect to operate our business, respond to inquiries, provide service, and improve the experience on our website.

This may include using your information to:

• Respond to questions and service requests
• Schedule appointments or consultations
• Provide estimates, proposals, or project communication
• Deliver customer support
• Send service-related updates or confirmations
• Improve website performance and usability
• Maintain business records
• Comply with legal obligations

3. Marketing and Communications

From time to time, we may send communications related to our services, maintenance offerings, promotions, updates, or other business-related information. You may opt out of non-essential marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly.

Even if you opt out of marketing messages, we may still send important service-related or transactional communications when necessary.

4. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to help us understand how visitors use the site, improve performance, and support marketing or advertising efforts.

These technologies may collect general website usage information such as pages visited, session behavior, referral sources, and interactions with website features. You may be able to control cookies through your browser settings.

5. Third-Party Tools and Services

We may use third-party tools or service providers to help operate our website and business, including scheduling platforms, customer communication systems, analytics tools, payment processors, website hosting providers, and related support services.

These providers may process information on our behalf only as needed to help us operate our services and business functions.

6. How We Share Information

We do not sell your personal information. We may share information only when reasonably necessary to run our business, fulfill a service request, comply with legal obligations, or protect our rights.

This may include sharing information with:

• Service providers supporting our operations
• Scheduling or communication platforms
• Payment processing or invoicing systems
• Professional advisors or legal authorities when required

7. Data Security

We take reasonable measures to help protect the information we collect and maintain. However, no website, platform, or transmission method can be guaranteed completely secure, and we cannot promise absolute security.

8. Data Retention

We retain information for as long as reasonably necessary for business, operational, legal, tax, recordkeeping, and service-related purposes, or as otherwise required by law.

9. Your Rights and Choices

Depending on your location and applicable law, you may have rights related to the personal information we maintain about you, including rights to request access, correction, deletion, or limitation of certain uses.

To make a privacy-related request, please contact us using the information below.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Information We Collect About California Residents

In the past 12 months we have collected the following categories of personal information from California residents:

• Identifiers — name, address, email address, phone number, IP address
• Customer records — service request details, appointment history, billing information you provide
• Internet activity — browsing history, pages viewed, interactions with our website
• Geolocation data — general location based on IP address
• Commercial information — products or services considered, purchased, or requested

We collect this information directly from you (when you fill out a form or contact us), automatically when you use our website (cookies and analytics), and from service providers such as Google Analytics and Google Ads.

How We Use This Information

We use personal information to provide and improve our HVAC services, respond to inquiries, schedule and complete service appointments, communicate with you, run advertising campaigns, and comply with legal obligations. Full details are in Sections 2 and 5 above.

Sale or Sharing of Personal Information

We do not sell personal information for money. However, our use of third-party advertising and analytics tools (such as Google Ads and Google Analytics) may qualify as “sharing” under the CPRA because it involves cross-context behavioral advertising. We do not knowingly share or sell the personal information of minors under 16.

Your California Privacy Rights

As a California resident, you have the right to:

• Know what personal information we collect, use, disclose, and share
• Access a copy of the personal information we have collected about you
• Delete personal information we have collected from you (with certain exceptions)
• Correct inaccurate personal information we maintain about you
• Opt out of sharing your personal information for cross-context behavioral advertising
• Limit the use of sensitive personal information (if we collect any)
• Non-discrimination — we will not deny you services, charge different prices, or provide a different quality of service because you exercised your rights

How to Exercise Your Rights

To submit a request, contact us at (916) 927-4500 or through the contact form on our website. We will respond within 45 days as required by California law. You may also designate an authorized agent to make a request on your behalf; we may require verification of the agent’s authority and your identity.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children through the website.

12. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, the updated version will be posted on this page with a revised effective date or “last updated” date.

14. Contact Information

If you have questions about this Privacy Policy or want to contact us about privacy-related matters, you may reach us at:

Deal Mechanical
2535 Front St
West Sacramento, CA 95691
Phone: (916) 927-4500
Website: dealmechanical.com